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1

Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions

Marcel van Birgelen, Ad de Jong, Ko de Ruyter

Journal:

Journal of Retailing

Year:

2006

Language:

english

File:

PDF, 183 KB

english, 2006

2

The role of brands in the behavior and purchase decisions of compulsive versus noncompulsive buyers

Horváth, Csilla, Birgelen, Marcel van

Journal:

European Journal of Marketing

Year:

2015

Language:

english

File:

PDF, 604 KB

english, 2015

3

Consumer ethnocentrism in international services marketing

Ko de Ruyter, Marcel van Birgelen, Martin Wetzels

Journal:

International Business Review

Year:

1998

Language:

english

File:

PDF, 329 KB

english, 1998

4

Explaining pro-environment consumer behavior in air travel

Marcel van Birgelen, Janjaap Semeijn, Pia Behrens

Journal:

Journal of Air Transport Management

Year:

2011

Language:

english

File:

PDF, 214 KB

english, 2011

5

Effects of perceived employee emotional competence on customer satisfaction and loyalty

Delcourt, Cécile, Gremler, Dwayne D., van Riel, Allard C.R., van Birgelen, Marcel

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 134 KB

english, 2013

6

Moments of sorrow and joy

Odekerken‐Schröder, Gaby, van Birgelen, Marcel, Lemmink, Jos, de Ruyter, Ko, Wetzels, Martin

Journal:

European Journal of Marketing

Year:

2000

Language:

english

File:

PDF, 176 KB

english, 2000

7

How and When Retailers’ Sustainability Efforts Translate into Positive Consumer Responses: The Interplay Between Personal and Social Factors

Hofenk, Dianne, van Birgelen, Marcel, Bloemer, Josée, Semeijn, Janjaap

Journal:

Journal of Business Ethics

Year:

2017

Language:

english

File:

PDF, 1.20 MB

english, 2017

8

Conceptualizing and Isolating Cultural Differences in Performance Data in International High-Tech Industrial Markets

Marcel van Birgelen, Ko de Ruyter, Martin Wetzels

Journal:

Industrial Marketing Management

Year:

2001

Language:

english

File:

PDF, 73 KB

english, 2001

9

Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences

Marcel van Birgelen, Ko de Ruyter, Ad de Jong, Martin Wetzels

Journal:

International Journal of Research in Marketing

Year:

2002

Language:

english

File:

PDF, 182 KB

english, 2002

10

Marketing service relationships: the role of commitment

Wetzels, Martin, de Ruyter, Ko, van Birgelen, Marcel

Journal:

Journal of Business & Industrial Marketing

Year:

1998

Language:

english

File:

PDF, 115 KB

english, 1998

11

Consumer motives and willingness to co-create in professional and generic services

Neghina, Carmen, Bloemer, Josée, van Birgelen, Marcel, Caniëls, Marjolein C.J.

Journal:

Journal of Service Management

Year:

2017

Language:

english

File:

PDF, 812 KB

english, 2017

12

The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation

Marcel van Birgelen, Ko de Ruyter, Martin Wetzels

Journal:

Journal of Economic Psychology

Year:

2003

Language:

english

File:

PDF, 252 KB

english, 2003

13

Long-Term Restenosis After Multiple Stent Implantation: A Quantitative Angiographic Study

BERNHARD REIMERS, CARLO DI. MARIO, GIAMPAOLO PASQUETTO, CLEMENS VON. BIRGELEN, ROBERT GIL, MARCEL VAN DEN BRAND, WIM VAN DER GIESSEN, DAVID FOLEY, PATRICK W. SERRUYS

Journal:

Journal of Interventional Cardiology

Year:

1997

Language:

english

File:

PDF, 686 KB

english, 1997

14

E‐services and offline fulfilment: how e‐loyalty is created

Gustafsson, Anders, Semeijn, Janjaap, van Riel, Allard C.R., van Birgelen, Marcel J.H., Streukens, Sandra

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 118 KB

english, 2005

15

What factors determine use of quality-related marketing research information? An empirical investigation

Van Birgelen, Marcel, De Ruyter, Ko, Wetzels, Martin

Journal:

Total Quality Management

Year:

2001

Language:

english

File:

PDF, 217 KB

english, 2001

16

How do customers react to critical service encounters?: A cross-sectional perspective

De Ruyter, Ko, Wetzels, Martin, Van Birgelen, Marcel

Journal:

Total Quality Management

Year:

1999

File:

PDF, 1.16 MB

1999

17

What factors determine use of quality-related marketing research information? An empirical investigation

Van Birgelen, Marcel, De Ruyter, Ko, Wetzels, Martin

Journal:

Total Quality Management

Year:

2001

Language:

english

File:

PDF, 223 KB

english, 2001

18

Effectiveness of corporate employment web sites

van Birgelen, Marcel J.H., Wetzels, Martin G.M., van Dolen, Willemijn M.

Journal:

International Journal of Manpower

Year:

2008

Language:

english

File:

PDF, 297 KB

english, 2008

19

Value fusion

Aksoy, Lerzan, Larivière, Bart, Joosten, Herm, Malthouse, Edward C., van Birgelen, Marcel, Aksoy, Pelin, Kunz, Werner H., Huang, Ming‐Hui

Journal:

Journal of Service Management

Year:

2013

Language:

english

File:

PDF, 374 KB

english, 2013

20

The added value of web innovation for customer satisfaction

van Riel, Allard C.R., van Birgelen, Marcel, Ghijsen, Paul, Semeijn, Janjaap

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 296 KB

english, 2005

21

Communication channel consideration for in‐home services

van Birgelen, Marcel, Dellaert, Benedict G.C., de Ruyter, Ko

Journal:

Journal of Service Management

Year:

2012

Language:

english

File:

PDF, 328 KB

english, 2012

22

[Advances in International Marketing] Research on International Service Marketing: A state of the Art Volume 15 || THE ROLE OF SOCIALLY DESIRABLE RESPONDING IN INTERNATIONAL SERVICES RESEARCH

Birgelen, Marcel van

Year:

2004

Language:

english

File:

PDF, 183 KB

english, 2004

23

Value Fusion: The Blending of Consumer and Firm Value in the Distinct Context of Mobile Technologies and Social Media

Lariviere, Bart, Joosten, Herm, Malthouse, Edward, Van Birgelen, Marcel, Aksoy, Pelin, Kunz, Werner H., Huang, Ming-Hui

Journal:

SSRN Electronic Journal

Year:

2013

Language:

english

File:

PDF, 762 KB

english, 2013

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